
Frequently Asked Questions
(FAQs)
Some questions you might have ...
1. What are the delivery timings?
Our delivery timing for Lunch is 9.50am to 1.30pm and 3.15pm to 7.00pm for Dinner.
2. Do you delivery on public holidays?
Yes we do. With the exception of Chinese New Year period.
*(We will be closed from 5 February 2027 to 14 February 2027 for CNY 2027)
We will resume service on 15 February 2026.
3. What if there are days I wish to skip a meal?
Please contact us at least 48 hours before the day you with to pause the meal delivery. Your meal plan will be extended by the number of meals paused.
e.g Pausing of lunch or dinner on the 24th. We need to be notified by 22nd 5pm. Charges may apply.
4. Do I have to return the thermal bags?
Please kindly returned the empty thermal bag to our delivery personnel on the next meal delivery. Charges may apply for unreturned/missing bags.
5. Are we Halal?
We are non halal.
6. Are there additional delivery charges?
Our package price are all inclusive. Additional delivery charges may apply if the delivery address is Downtown or the CBD.
7. Am I able to do slight dietary request?
Yes. We will love to know if you are allergy to some ingredients. We will do our best to omit them when possible.
8. What If I wish to make changes to my package?
Any cancellation or downgrade will be refund at a pro-rated basis in additional of a $100 admin charge.
9. Is there any expiry to my reservation or booking?
We are only able to hold your booking or order for not more than 30 days even with deposit paid and full payment. Due to the long booking and waiting list, we wish to deliver our meals to those who need it immediately. Admin fees applicable for termination under such cases.
10. What are the available payment methods?
We accept payment via PayNow or Major Credit Cards.


